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This guarantee applies to products (“Products”) purchased through the website (“Website”) by users who qualify as “consumers” pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter for brevity "Customer(s)"), in other words, users/individuals who access the Website for purposes not connected with any trade, business or profession.
The essential characteristics of the Product are indicated on the relevant page on the Website. Images and colours of Products illustrated online may not match the real ones due to the technical features of the internet browser or monitor.
SCARPA guarantees that all Products conform to the characteristics indicated on the relevant page on the Website for a period of 2 (two) years from the delivery date ("Warranty Period").If the Customer submits a claim during the Warranty Period and this claim is established and accepted by SCARPA, the latter will repair and/or substitute the Product, which will be delivered to the Customer, with costs sustained by SCARPA, to the same address listed in the order confirmation.

If it is not possible to repair or replace the Product, and if the lack of conformity found by the Customer and accepted by SCARPA does not prevent it from being used safely, the Customer will be entitled to a reduction in the purchase price in proportion to the decrease in value of the Product purchased, compared to the value it would have had if it had been compliant. Otherwise, the Customer will have the right to terminate the contract and cancel the order, with the price being refunded through the same payment method used to purchase the Product.
It should be noted that a minor defect does not give the Customer the right to terminate the contract and cancel the order.

To avoid the risk of the warranty becoming null and void, the Customer must report to SCARPA any defects found in the Product delivered by writing an e-mail through "Contact us", subject: "Return due to Quality Issues", and attaching appropriate documentation to support his or her request.

The warranty does not cover Product defects caused and/or resulting from:
negligent or improper use;

  • repairs that have not been authorised in advance and in writing by SCARPA;
  • normal wear and tear of material;
  • failure to observe the recommendations laid out by SCARPA in the appropriate instructions included with the Product;
  • failure and/or incorrect maintenance with respect to what indicated in the instruction leaflet included with the Product.


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